Table 1 Comparison between satisfaction and PQHC (mediation models)
From: The role of confidence/trust in the emergency department
Patient Satisfaction Antecedents | Satisfaction | Perceived Quality of Healthcare | Patient Satisfaction Consequences | ||
|---|---|---|---|---|---|
r2change (%) | r2 (%) | r2change (%) | r2 (%) | ||
Accessibility and availability | 27% | 65% | Confidence/Trust | ||
Privacy | 41% | 64% | Confidence/Trust | ||
Doctors | 21% | 66% | 19% | 64% | Confidence/Trust |
Information about possible delays in receiving treatment or waiting times | 59% | 61% | Confidence/Trust | ||
Waiting time for triage (perception) | 48% | 61% | Confidence/Trust | ||
Waiting time to be called back by the doctor after the examinations and/or tests (perception) | 36% | 63% | Confidence/Trust | ||
Meeting expectations | 18% | 61% | 22% | 65% | Confidence/Trust |